NEUTRON
  • NEUTRON ECONOMY
    • About NEUTRON
  • NEUTRON API
    • ❓Common Questions
  • NEUTRONPAY
  • NEUTRON LEND
    • Account Management
    • Bitcoin
    • Stablecoin
  • NEUTRON LEARNING HUB
    • Neutron API
      • Why Neutron provide Infrastructure for Bitcoin & Lightning Network?
      • Why Neutron API is the optimal payment method for you?
      • How can Neutron's Lightning payment abilities benefit your SMB/SME business?
      • Real-World Use Cases of Lightning for Business
      • How to start using Neutron API?
    • English
      • 🪙Bitcoin 101 - What is Bitcoin (BTC)?
      • 👤What is Satoshi?
      • ⚡Lightning Network: How and Why it works?
      • ⚡Lightning 101 - What is a Lightning Node?
      • ⚡Lightning 101 - What is a Lightning Invoice?
      • ⚡Lightning 101: Lightning Network Fees
    • Vietnamese
      • 🪙Bitcoin 101 - Bitcoin (BTC) là gì?
      • 👤Satoshi là gì?
      • ⚡Lightning Network hoạt động như thế nào và tại sao nó quan trọng?
      • ⚡Lightning 101 - Node Lightning là gì?
      • ⚡Lightning 101: Phí Lightning Network
      • ⚡Lightning 101 - Lightning Invoice là gì?
    • Thailand
      • 🪙Bitcoin 101 - Bitcoin คืออะไร?
      • 👤Satoshi คืออะไร?
      • ⚡Lightning Network: ทำงานอย่างไรและทำไมถึงสำคัญ
      • ⚡Lightning 101 - Lightning Node คืออะไร?
      • ⚡Lightning 101 - ใบแจ้งหนี้ Lightning คืออะไร?
      • ⚡Lightning 101: ค่าธรรมเนียมของ Lightning Network
  • 🚀NEUTRONPAY QUICKSTART
    • 📘Using Neutronpay
      • 🇬🇧English
        • Introduction to Neutronpay
        • Security Best Practices
        • Setup New Account
          • Verify Your Identity (KYC)
          • Enable Two-Factor Authentication (2FA)
          • Create Your Username
          • Link a Bank Account (For deposits and withdrawals in local currency)
          • Set Up Biometric Login (Face ID for quick access)
        • App Features Overview
          • Deposit
          • Withdraw
          • Swap
          • Send
            • Send from local currency wallet
            • Send from Bitcoin wallet
          • Receive
            • Receive in local currency wallet
            • Receive in Bitcoin wallet
          • Add Contacts
          • Transaction History
          • Display Mode (Light & Dark)
          • Scan Bank QR Code to Pay in Vietnam
        • Deposit & Withdraw Bitcoin
        • Spend Bitcoin via Neutronpay
        • Accept Bitcoin in Store (PoS)
      • 🇰🇷Korean
        • 소개하다
          • Neutronpay 사용자를 위한 필수 보안 팁
        • 새 계정 설정
          • 신원 확인 (KYC)
          • 2FA 환경
          • 사용자 이름 만들기
          • 은행 계좌 연결
          • 생체인증
        • 기능 소개
          • Swap - 교환
          • Send - 보내다
          • Receive - 받다
          • Withdraw - 철회하다
          • History - 역사
          • Contact - 연락하다
          • Request - 요구
        • On & Off ramp Bitcoin
        • POS (point of sale)
        • Shopping by Bitcoin with Neutronpay
      • 🇻🇳Vietnamese
        • Giới thiệu
        • Tạo tài khoản mới
          • Xác minh danh tính (KYC)
          • Bảo mất 2 lớp (2FA)
          • Tạo tên người dùng
          • Liên kết tài khoản ngân hàng
          • Cài đặt sinh trắc học
        • Giới thiệu tính năng
          • Deposit- Nạp tiền
          • Withdraw - Rút tiền
          • Swap - Chuyển đổi
          • Send - Gửi
          • Receive - Nhận
          • History - Lịch sử
          • Contact - Liên hệ
          • Scan QR ngân hàng để thanh toán tại Việt Nam bằng Neutronpay
        • On & Off ramp Bitcoin
        • POS (point of sale)
        • Mua sắm online bằng Bitcoin
      • 🇹🇭Thailand
        • แนะนำ
        • การตั้งค่าสำหรับบัญชีใหม่
          • การยืนยันตัวตน (KYC)
          • การตั้งค่า 2FA
          • สร้างชื่อผู้ใช้
          • การรับรองความถูกต้องทางชีวภาพ
          • Link bank account - เชื่อมโยงบัญชีธนาคาร
        • การแนะนำคุณสมบัติ
          • Swap - แลกเปลี่ยน
          • Send - ส่ง
          • Receive - รับ
          • Withdraw - ถอน
          • History - ประวัติศาสตร์
          • Request - ขอ
          • Contact - ติดต่อ
        • On & Off ramp Bitcoin
        • POS (point of sale)
        • Shopping by Bitcoin with Neutronpay
      • 🇵🇭Filipino
        • Ipakilala
        • Pag-setup para sa bagong account
          • Pagpapatunay ng pagkakakilanlan (KYC)
          • 2FA setting
          • Create username - Gumawa Ng Username
          • Link bank account - I-link ang bank account
          • Biometric authentication - Biometrik autentication
        • Panimula Ng Feature
          • Swap - Magpalit
          • Send - Ipadala
          • Receive - Tumanggap
          • Withdraw - Bawiin
          • History - Kasaysayan
          • Makipag-ugnayan - Contact
          • Request - Kahilingan
        • On & Off ramp Bitcoin
        • POS (point of sale)
        • Shopping sa pamamagitan ng Bitcoin gamit ang Neutronpay
      • 🇮🇩Indonesian
        • Memperkenalkan
        • Pengaturan untuk akun baru
          • Verifikasi Identitas (KYC)
          • 2FA Setting (2FA)
          • Create username - Buat nama pengguna
          • Link bank account - Tautkan rekening bank
          • Biometric authentication - Otentikasi biometrik
        • Pengenalan fitur - Feature introduction
          • Swap - menukar
          • Send - Mengirim
          • Receive - Menerima
          • Withdraw - Menarik
          • History - Sejarah
          • Request - Meminta
          • Contact - Tambah kontak
        • On & Off ramp Bitcoin
        • POS (point of sale)
        • Shopping by Bitcoin with Neutronpay
      • 🇲🇾Malaysian
        • Perkenalkan
        • Persediaan untuk akaun baharu
          • Pengesahan identiti (KYC)
          • Keselamatan dua lapisan (2FA)
          • Cipta nama pengguna
          • Pengesahan biometrik
          • Link bank account - Pautkan akaun bank
        • Pengenalan ciri
          • Swap - Tukar
          • Send - Hantar
          • Receive - Terima
          • Withdraw - Tarik diri
          • History - Sejarah
          • Request - Permintaan
          • Contact - Tambah Kenalan
        • On & Off ramp Bitcoin
        • POS (point of sale)
        • Shopping by Bitcoin with Neutronpay
    • 🛍️POS for Merchants
      • Neutronpay Merchant List
    • 📖Common Questions
      • Bitcoin Security Basics
      • Swapping Bitcoin Made Simple
      • ⚡What is Lightning Network?
      • ⚡Lightning Address (LN) Explained
      • ⚡Lightning vs On-Chain Addresses
      • ⚡LNURL: Why It Matters
      • Transfer Options
      • Neutronpay Fee Schedule
      • Limits on Transactions & Withdrawals
      • Guide to Neutronpay’s 3 QR Codes
      • On-chain Transaction Fees
      • Changing Your Bank Account
      • Increasing Your Volume Limit
      • Cross-border Lightning Transfers
      • Failed to Link Bank Account
    • 🌎Payout Countries
  • 🎁Community Live Campaigns
    • 🎞️Capture & Get Sats
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On this page
  • 📣 1. Stay Updated with Official Channels
  • 🛡️ 2. Enable 2FA & Verify Your Account
  • 📧 3. Use Direct Support Only
  • 🚫 4. No Neutronpay Tokens
  • 🙅 5. Be Cautious of Admin Impersonators
  • 🕵️ 6. Protect Your Personal Info
  • 📎 7. Watch Out for Suspicious Email Links
  • ✅ 8. Use 2FA on Your Email Too
  1. NEUTRONPAY QUICKSTART
  2. Using Neutronpay
  3. English

Security Best Practices

Your account and asset security is our top priority at Neutronpay. Follow these simple best practices to keep your account safe:

PreviousIntroduction to NeutronpayNextSetup New Account

Last updated 10 days ago

📣 1. Stay Updated with Official Channels

Join our official communities to receive news, security alerts, and service updates:


🛡️ 2. Enable 2FA & Verify Your Account

Always enable Two-Factor Authentication (2FA) for extra protection. ➡️


📧 3. Use Direct Support Only

Need help? Only contact us via: 📩


🚫 4. No Neutronpay Tokens

Neutronpay does not issue any tokens. Be cautious of anyone claiming otherwise.


🙅 5. Be Cautious of Admin Impersonators

Our team will never:

  • Message you first in DMs

  • Ask for money

  • Send suspicious links


🕵️ 6. Protect Your Personal Info

Avoid sharing private information (e.g. ID, email, wallet) on social media or public forums.


📎 7. Watch Out for Suspicious Email Links

Always double-check email links before clicking. If unsure, don’t interact.


✅ 8. Use 2FA on Your Email Too

Protect your email account with 2FA—it’s your first line of defense for Neutronpay access.


Stay alert. If you spot anything suspicious, contact us immediately. Your safety is our commitment.

🚀
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Learn how to set it up
support@neutronpay.com