Biometric Authentication (Face ID or Fingerprint)

1. What is Biometric Authentication?

Biometric Authentication allows you to secure your Neutron Wallet using your device’s biometrics, such as:

• Face ID on iOS

• Fingerprint on Android

This feature adds an extra layer of security while keeping access fast and convenient.

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2. How do I enable Biometric Authentication?

To enable Biometric Authentication:

1. Go to Wallets and choose Settings

   
2. Toggle the switch ON

   
3. Confirm using your device’s biometric prompt

   • Face ID on iOS

   • Fingerprint on Android

     

     You can disable it at any time by toggling the switch OFF, then password-based authentication will be used instead.

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3. When is biometric authentication required?

Once enabled, biometric authentication will be required in higher-risk situations, including:

• When transferring a large amount

• When you switch away from the app and return to Neutron Wallet

These checks help prevent unauthorized access and protect your funds.

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4. Why can’t I enable Biometric Authentication?

Common reasons include:

• Biometrics are not set up on your device

• Biometric permission for Neutron Wallet is disabled in system settings

• Your device does not support Face ID or Fingerprint

Please check your device’s biometric settings and try again.

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5. Is Biometric Authentication mandatory?

No. Biometric Authentication is optional, but strongly recommended for better security.

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6. Is Biometric Authentication secure?

Yes.

• Biometric data is handled by your device’s secure hardware

• Neutron Wallet does not store or access biometric data

• Biometrics are only used during high-risk actions or session changes